Yulia Kukles created “Home Automation by NJ” together with Nawsad Joomratty. The two met in Fribourg, Switzerland, in 2010, while participating in a joint project between the University of Fribourg and HES SO Fribourg, their respective places of study at that time. Already then they started thinking about joining their different fields of expertise and talents to build their common business one day.
As Client Account Manager, Yulia is responsible for increasing customer satisfaction and smooth running of the company’s daily operations. She also watches over the company’s image and customer-oriented marketing activities.
Yulia’s strong sense of care for people and a natural penchant for customer service brought her to Luzern, Switzerland, where she studied Hospitality and Tourism Management. Later, her professional experience in this industry gave her an even greater taste for excellence and precision when dealing with clients. Thanks to Yulia, this has become an essential value for our company. Finally, her recent experience in B2B sales management in metallurgy refined her negotiation and marketing skills.
Apart from her hospitality certificate, Yulia holds a Bachelor in Management from a business academy in Moscow, Russia, and a Bachelor of Arts in French and English Linguistics and Literature from University of Fribourg, Switzerland. She is fluent in Russian, English and French, and has a good command of Italian and German. This allows her to truly and thoroughly understand even most subtle needs of clients from various backgrounds.